This interactive guide works best with JavaScript turned on. Here is the text version (57 flows, 256 steps).
1. Your next classes
- Your dashboard — Sign in on your phone. The dashboard shows your next classes with the day, time (in your own time zone) and teacher.
- Next classes — Scroll down for the list. The Join button appears next to a class 15 minutes before it starts.
2. Qalam, your helper
- Qalam sits in the corner — The pencil in the bottom corner of every screen is Qalam, your helper (bottom left in Urdu). A small red dot means it has a tip for you.
- Tap Qalam — Tap it. A tip for this screen waits at the top. Below are three big buttons: What is this page?, Show me how to… and Find a task.
- What is this page? — What is this page? tells you in a few plain words what the screen is for and the one thing to do on it.
- Show me how to… — On Assignments & quizzes, tap Qalam, then Show me how to… and Hand in my homework. Qalam rings what to tap and says what to do. Stop ends it.
- Find a task — Find a task: type one word, in English or Urdu — homework, fee, certificate. Tap a result and Qalam shows you the way, or opens the page.
- Quiet, voice and hiding — Only when I tap you keeps Qalam quiet until you tap it. Read aloud plays the office’s recordings. Hide Qalam tucks it away; tap the eraser to bring it back.
3. Join a live class
- Join class — Open My courses (or tap the class on your dashboard). From 15 minutes before the start, Join class opens the classroom. Allow the camera and microphone when the browser asks.
- Test your connection first — Before your first class, open Test your camera, microphone and connection. It checks your browser, the class server, the video path, your camera, microphone and speaker — nothing is recorded.
4. Put my classes in my phone’s calendar
- Your calendar link — This puts all your classes in your phone’s calendar. Find your kind of phone below.
- iPhone or Mac — On an iPhone or a Mac, press Add to my iPhone or Mac calendar, then Subscribe.
- Android or Google — On Android, press Copy link, then follow the three steps under it.
- Outlook calendar — With Outlook, press Add to Outlook.com, or paste the link into Outlook.
- Your reminders — Here you choose your class reminders. Leave them on to be reminded before every class.
- Save reminders — Press Save reminders. That is all.
5. Ask for another teacher
- Try another teacher — Under Your teachers, press Try another teacher beside the course.
- Why would you like another teacher? — Tap the reason. Only the office reads it, never the teacher.
- The teacher you would like — Optional. Tap one. For example: A female teacher.
- Class times — Keep the same days and times, or let us suggest other times.
- Anything else we should know? — Optional. A short line for the office. For example: My son is shy and needs a patient teacher.
- Send the request — Press Send. The office looks for another teacher and calls you.
6. Files, chat and the whiteboard in class
- After class: the class record — Open the class from My courses or your dashboard. Class record keeps the chat, the polls and every file shared in class — and the whiteboard, when your teacher saved it.
- Your own copy — Tap Files, then a file to open it. Every copy has your name on every page, on the whiteboard too. Please do not share it.
- Keep class chat safe — Phone numbers, emails and links cannot be sent in class chat. If you type one, you see why and get your message back to change it.
7. Captions in class
- Turn captions on — In the classroom, tap More, then Turn on live captions (on a computer: Captions in the toolbar). What is said appears at the bottom, about two seconds later, with who said it.
- Everything said so far — More → Transcript lists everything said in your room since the class began. Search it for a word you missed.
- After class — Open the class: Class record → Transcript keeps what was said in the main room. The class recording shows captions too.
8. Watch class recordings
- Class recordings — Tap Recordings in the menu. Classes you missed are marked You missed this class; the red line shows how far you got. We also send you a message when a new recording is shared.
- Pick up where you left off — Open a recording. We remember where you stopped — tap Continue from…, or start from the beginning. Double-tap the left or right side of the video to go back or forward 10 seconds; 1× changes the speed.
- Chapters, links and files — Contents lists the chapters — tap one to jump to it. Links & files has everything your teacher added, like worksheets and websites.
- They pop up at the right moment — As the video plays, a card appears when your teacher added something at that moment — open the link or file straight away.
- Captions and the transcript — Tap CC and choose a language: the class as your teacher said it, or translated into English or Urdu. Transcript lists everything that was said: tap a line to jump to that moment, or find a word.
- In your language — Understand Urdu better? Tap CC → اردو: the captions and the transcript switch to the Urdu translation. The buttons above the transcript switch it too.
- Search what the teacher said — On Recordings, type a word — for example inertia — to find every class where it was said. Each result opens the video at that moment.
9. Watch a class recording
- Choose a recording — Your recorded classes are here, the newest first. Tap one to watch it.
- Watch the class — Press play to watch. If you stop, it carries on from the same place next time.
- Parts, links and files — Tap a part under Contents to jump to it. Links & files has what your teacher shared.
10. Class summaries and flashcards
- On the class page — Open a class from your timetable. Under Class summary you read what the class taught: its key points and new words.
- Practise with flashcards — Press Flashcards. Tap a card to see the answer, then press I knew it — or Again, and the card comes back later.
11. Your lessons
- My courses — Open My courses. Each course shows how many of its lessons you have done.
- Carry on — Open the course. Carry on takes you to the lesson you were watching — or the next one.
- The lessons, in order — Below are the course’s lessons, section by section: a green tick for done, a ring for how much you have watched, a lock for lessons that open after the one before, and a date for lessons your teacher releases later.
- Watch the lesson — The lesson plays like a class recording: chapters, captions, speed, and ±10 seconds with a double tap. We remember where you stopped.
- Done — next lesson — Watch to the end and the lesson ticks itself off. A written lesson has Mark as done. Then go straight to the next one.
12. Hand in your work
- Assignments & quizzes — Open Assignments & quizzes. To do is sorted by due date; late work is shown in red — you can usually still hand it in.
- What to do — Open the assignment: your teacher’s instructions and any worksheets to download.
- Your work — Type your answer — it is saved as you go, so you can come back later. You can also add photos of your exercise book or files, and record your voice with the red button.
- Hand it in — When it is ready, press Hand it in. Your teacher is told, and you see your marks and feedback here as soon as it is marked.
- Marks and feedback — A marked assignment shows your marks, your teacher’s feedback — sometimes a voice note — and whether you passed. If your teacher asks for another try, hand it in again from the same page.
13. Take a quiz
- Before you start — Open the quiz to see how many questions, the time limit and how many tries you have. A timed quiz keeps its clock on our server — closing the page does not stop it.
- Answer the questions — Press Start the quiz. Tap an answer, type a word or a number — every answer is saved the moment you give it.
- How far you are — The bar at the top shows how many you have answered (and the time left in a timed quiz). The numbered squares at the bottom jump to a question.
- Hand it in — Press Hand it in. You see your score straight away — unless your teacher releases the results later.
- See what you got right — Each question shows your answer, the right answer and the teacher’s explanation (when the quiz allows it).
14. See my homework and quiz results
- Open Done — Tap Done, at the bottom. Marked homework and finished quizzes are there.
- Open a homework — Your mark is shown next to each one. Tap a homework to read what your teacher wrote.
- Your mark — Your mark is here, with your teacher’s words under it.
- Back to the list — Now press Assignments & quizzes, at the bottom, to see a quiz.
- Open a quiz — Tap a quiz to see your score.
- Open a try — Each try is listed with its score. Press Open it to see your answers.
- Your answers — Your score is here. Scroll down to see each question, your answer and if it was right.
15. Your weak topics and practice
- Your topics — In a course, open the Topics tab. Each topic has a bar worked out from your last 20 answers in it: Needs work (under 60 % right), Getting there, or Strong (80 % or more). A topic needs 3 answers before it shows how it is going.
- Practise these — The topics that need work are ticked already. Press Practise these for a short set of questions that mark themselves — questions you got wrong before come first. You can make 3 sets a day.
- How it is worked out — Open How topics are worked out to read the rules. Answers from quizzes, practice sets and mock exams all count.
16. Practise your weak topics
- Open Topics — Tap the Topics tab.
- Your topics — Each topic has a bar. Topics that need work come first, and they are ticked already.
- Practise these — Tick the topics you want, then press Practise these, at the bottom.
- Answer the questions — Tap or type your answer to each question. Your answers are saved as you go.
- Hand it in — When you have answered every question, press Hand it in.
17. Mock exams and your rank
- Your mock exams — Open Mock exams (in My courses). Open now, Coming up and Results each have a tab. You see the mocks of the subjects you are studying.
- A mock still to come — Each mock starts at a fixed time for everyone. Press I’ll take it and you get a reminder an hour before. You may start up to 15 minutes late, but it still ends at the same time.
- Your place — A minute after the end, your result comes: your place among everyone who sat it and, once 20 or more sat it, your percentile — the share of the others you did better than.
- Topic by topic — Your score in each topic of the paper. Press Practise these to practise the weak ones in your course.
- Your predicted score — After 3 mock exams in a subject, a predicted score shows as a range of the real exam’s marks. It is an estimate from your recent mocks, not a promise.
18. Sit a mock exam
- Open the mock exam — Tap the mock exam you want to sit.
- The rules — Read how it works: the time, the marks and what a wrong answer costs.
- Start — When it opens, press Start. The clock is the same for everyone.
- Answer the questions — Tap or type your answer to each question. Your answers are saved as you go.
- Hand it in — When you have answered every question, press Hand it in.
19. Notes and worksheets
- Documents — Tap Documents in the menu. Each course has its own list, in topics; New marks what was added since you last looked. We also send you a message when your teacher adds something.
- Read it here, or download it — Tap View to read a document right here — zoom with the buttons at the top. Download your copy saves it on your phone.
- Your copy carries your name — Every page shows your name and a code, and so does the file you download. Keep it to yourself: a shared copy says who shared it. Some documents are view only — you can read them here but not download them.
20. Open my notes and worksheets
- Your documents — Your teachers’ notes and worksheets are here. New ones have a green New badge.
- Open a document — Press View to read a document here, page by page.
- Read the pages — Scroll down to read every page. Your name is on your copy, so please keep it to yourself.
- Download a copy — To keep it, press Download your copy. It saves on your phone or computer.
21. Notices and messages
- Notices — Tap Notices in the menu. Notices from the office and your teachers are here — pinned ones first. New marks the ones you have not read yet.
- Read a notice — Tap a notice to read all of it, with any file attached. If you use the app in Urdu, you see the Urdu version when there is one.
- Messages — Tap Messages to write to your teachers — while you are enrolled in their course. A number shows new replies.
- Ask your teacher — Open the conversation, type your question and tap the arrow. Your parents and the office can read these messages, and phone numbers, emails and links cannot be sent.
22. Read a notice
- Open a notice — Notices from the office and your teachers are here. New ones have a red New badge. Tap one.
- Read the notice — Read the whole notice here. It shows who wrote it and when.
23. Your class’s Q&A board
- Your class boards — Open Class boards. Each of your class groups has its board; a number shows posts you have not seen yet.
- Questions from your class — The questions of your group, the newest first, with how many replies each has and whether the teacher has answered. A pinned question stays at the top.
- A question and its answer — Open a question to read the replies. The answer your teacher chose is marked in green. Classmates are shown by their first name and an initial.
24. Ask a question on the class board
- Open the board — Open your class group’s board.
- Ask a question — Press Ask a question.
- Your question — Ask in a few words. For example: How do I find the acceleration in question 4?
- More details (optional) — Optional. Say what you tried and where you are stuck. Phone numbers, emails and links are not allowed.
- A picture or PDF (optional) — Optional. A photo of the working or a PDF, up to 5 MB. A student’s file waits for the teacher’s OK.
- Ask — Press Ask. Your class sees your question, and your teacher is told.
25. Your attendance and report cards
- Your attendance — Open Attendance & report cards. The ring shows how many of this month’s classes you attended. Attendance is taken from the time you were in the live class — late and left early still count as attended.
- Course by course — Each course shows this month and since you started.
- Report cards and weekly notes — On the 1st of every month you get a report card (PDF, in English and Urdu) with your attendance, lessons, marks and your teacher’s remark. Every Sunday evening a short weekly note sums up your week. Need one now? This month so far makes it at once.
- Every class — Below, every class with your mark and how long you were in the live class. Download CSV at the top gives the whole list.
26. Streaks and badges
- Your streak — Open Streaks and badges in the menu. Your streak counts the days with practice in a row, on your own clock. One rest day a week keeps it going, and any practice starts a new one.
- Your points — Classes, lessons, homework, quizzes, practice sets, Hifz lessons and mock exams all give points. Points are never taken away.
- Your badges — The badges you have earned are in colour, newest first. Each of the others says how to earn it.
- The class leaderboard — When your teacher switches it on: the top 10 of your class group this week, first names only. Nobody below the top 10 is shown, and a child shows only when a parent says yes.
- How points are given — Open How points are given for the points of each kind of practice.
- On your home page — Your streak, this week’s points and your newest badge are in a small card on your home page, and on Attendance & report cards.
27. Your certificates
- My certificates — Open My certificates. Each certificate shows the course, your name in English and Urdu, and its code.
- Download and share — Download PDF saves it. Share link opens your phone’s share menu, WhatsApp sends it straight away, and Add to LinkedIn puts it on your LinkedIn profile.
- Anyone can check it — Verify page is the page the QR code opens: it shows that the certificate is real — your name, the course and when it was completed, but never your phone or email.
28. Write a review
- We ask once — After your second class (or 30% of the lessons) your dashboard asks how the course is going. Tap Write a review — or Not now; you can still write it later from My reviews.
- Stars and quick ratings — Choose 1 to 5 stars. If you like, rate how clearly the teacher explains, whether classes start on time, and how helpful the teacher is.
- A few words — Write what went well and what could be better. Phone numbers, emails and links are not allowed — keep it about the course.
- Published — Tap Publish review. It is on the course page at once, with your first name and the first letter of your last name. You can change it for 30 days.
29. Write a review
- Choose the course — Courses waiting for your review are here. Press Write a review.
- Overall, how would you rate it? — Tap a star: 1 star is poor and 5 stars is excellent. For example: 4 stars.
- A quick rating for each (optional) — Optional. Give stars for how clearly the teacher explains, comes on time and helps. For example: 5, 4 and 5.
- Your review (optional) — Optional. A sentence or two, at least 20 letters. No phone numbers or links. For example: The teacher explains every step clearly.
- Publish it — Press Publish review. It shows on the course page straight away.
30. Book a lesson or a free trial
- Book a lesson — Open Book a lesson. Your plans show how many lessons are left. Tap Book a lesson next to a plan.
- Your booked classes — Booked classes are listed with Join, Add to calendar, Move and Cancel. Cancelling is free until 24 hours before; after that the lesson counts as used.
- Pick a day and a time — Tap a day, then a time. Only times when your teacher is free are shown, in Pakistan time — and in your own time zone if you live abroad.
- Request sent — Tap Request this time. The time is held for you while the teacher answers; you get a message when they confirm or suggest another time.
- A free trial — Want to try a new course? On its page tap Book a free trial, pick a time from the teacher’s free times and send the request.
31. Book a lesson from my pack
- Lessons left — Your pack is here. It shows how many lessons are left.
- Book a lesson — Press Book a lesson, next to your pack.
- Choose a time — Tap a day at the top, then tap one of the free times under it. For example: Monday, 5:00 pm.
- Anything the teacher should know? (optional) — Optional. A short note for the teacher about this lesson. For example: Please go over last week’s lesson first.
- Send the request — Press Request this time. Your teacher answers soon, and you get a message.
32. Refer a friend
- Your code and link — Open Refer a friend. Share your link on WhatsApp, or tell your friend your code — they type it when they sign up.
- Friends who joined — Friends who signed up with your code are listed with how far they are: signed up, first fee paid, classes attended.
- How it works — Your friend gets 10% off their first invoice. When they have paid it and attended 2 classes, you get a credit that comes off your next invoice.
33. Get help from the office
- Help & support — Open Help & support (or Contact support in the menu under your picture). Your tickets are listed with their status; other ways to reach us are below.
- A new ticket — Tap New ticket. Choose the topic, write what happened and — if it is about an invoice, a class or a course — choose it, so the office sees it at once. You can add pictures or PDFs.
- Sent — Tap Send to support. You get a reference like T-1004 and a message when the office replies. Reply on the same page.
34. Report a concern
- Always in the same place — Report a concern is in the menu, under the round button with your initials, and on your home page. In a live class, it opens with the class already chosen.
- In danger now? — If you or someone else is in danger now, call first. Tap a number to call: 15 police, 1122 rescue, 1121 child protection.
- Only our safeguarding team reads it — Choose who it is about and the class, and write what happened in your own words. The person it is about never sees it, and is never told who wrote.
35. Report a concern
- In danger now? — If someone is in danger now, call one of these numbers first.
- Who is it about? — Choose who the worry is about. If you are not sure, choose Something else.
- Which class — Optional. The class where it happened, if it was in a class. Only classes from the last 30 days.
- What happened — What happened, when, who was there and what was said. Use the words people used, as closely as you can.
- Pictures or PDFs — Optional. Screenshots or papers that show what happened. Never send sexual pictures of a child, not even as evidence.
- Send it — Press Send to the safeguarding lead. Only our safeguarding team reads it.
36. Your courses and progress
- My courses — Tap My courses. Each card shows the course, your teacher, the plan and its status.
- Progress notes — Under Progress you see what was covered in each class, the teacher's note and your homework.
- One course — Tap a course for its lessons, assignments and quizzes. Fees and timetable there lists all its classes — held, missed or coming up — and its invoices.
37. Invoices and how to pay
- Invoices — Tap Invoices. The top shows the total due; each invoice shows its due date, total and status.
- How to pay — How to pay shows the bank account and the Raast ID, with copy buttons. Transfer the amount and write the invoice number as the reference, then tap I’ve paid — send proof — the invoice turns paid once finance confirms it.
- Print or save the invoice — Print opens a clean invoice you can save as PDF — useful for your employer or sponsor.
38. Send proof of a payment
- Pay the fee — First pay into this account. The copy buttons copy the account number or the Raast ID.
- I’ve paid — After paying, press I’ve paid next to the invoice you paid.
- Amount you paid — How much you sent. It starts with what is still due. For example: 6000.
- Day you paid — The day you sent the money, as your bank or wallet message shows it. For example: today.
- How you paid — Tap the way you sent the money. For example: Easypaisa.
- Transaction ID — The number in your bank or wallet message, often called TID. For example: 81234567.
- Photo or PDF of the receipt — A screenshot of the “successful” screen, or a photo of the bank slip. For example: a screenshot from your banking app.
- Name on the paying account — Optional. Whose account the money came from, so we find it quickly. For example: Kamran Raza.
- Note — Optional. Anything we should know about this payment. For example: Paid two months together.
- Send it — Press Send proof. We check it reached our account, then send your receipt.
39. Ask to pause
- Ask to pause — Under your course, press Ask to pause.
- First day without classes — The first paused day. Ask a few days ahead. For example: 10 March.
- How long — Tap how many weeks. For example: 2 weeks.
- Why — Tap the reason. For example: Ramadan.
- A note — Optional. Anything the office should know. For example: We travel to Karachi for a wedding.
- Send it — Press Ask to pause. The office looks at it and tells you.
40. Ask for a refund
- Ask for a refund — Under your course, press Ask for a refund.
- What was paid — This is what was paid on this course.
- Why are you asking? — Tap the reason that fits best.
- Tell us more — Optional. A few words help us decide. For example: We move to Lahore in May.
- How would you like it back? — The way you paid, your bank, your mobile wallet, or as credit for your next invoice.
- Send it — Press Send my request. The office decides and tells you.
41. Cancel my plan
- Cancel my plan — Under your course, press Cancel my plan.
- When it ends — Read when the plan would end, and what happens to later invoices.
- Why are you leaving? — Tap the reason that fits best.
- A note for us — Optional. A few words help us do better. For example: The class times clash with school.
- Cancel the plan — Press Cancel my plan. Until that day you can still keep it.
42. Pay in parts
- Open the part — Your plan is paid in parts. Press the number of the part that is due.
- All the parts — Here are all the parts and their dates. Each part is its own invoice, made a few days before it is due.
- Pay this part — Pay this part into the account shown. The copy buttons copy the numbers.
- I’ve paid — After paying, press I’ve paid — send proof.
- Amount you paid — How much you sent. It starts with what is still due. For example: 6000.
- Day you paid — The day you sent the money, as your bank or wallet message shows it. For example: today.
- How you paid — Tap the way you sent the money. For example: Easypaisa.
- Transaction ID — The number in your bank or wallet message, often called TID. For example: 81234567.
- Send it — Press Send proof. We check it reached our account, then send your receipt.
43. Redeem a gift code
- Gift code — The code from the gift email. For example: GIFT-7KQ2-M4XP.
- Redeem it — Press Redeem the gift. The gift pays the course’s invoices.
44. Paying your teacher directly
- Your teacher’s invoice — On Invoices, an invoice from your teacher says pay and the teacher’s name. The card beside it shows the teacher’s Easypaisa, JazzCash or bank account. Write the invoice number as the reference; your teacher marks it paid.
45. Enrol in another course
- Choose a plan — Open a course on the website and click Enrol now (or Book a free trial). You are already signed in: the request opens. Choose a plan; nothing is paid now.
- Your weekly times — Click Next. Tick the times that suit you from the teacher’s free times — as many as the plan’s days a week.
- Timings and notes — Click Next. Anything else about times, and anything the teacher should know.
- Check and send — Click Next to check everything — Change fixes a step — then Send request.
- Request sent — The office calls or WhatsApps you to agree the teacher and times — then enrols you and sends the first invoice.
- My requests — Your request shows on My courses under My requests: Received, then We are arranging your teacher and times, then Enrolled.
46. Ask to join a course
- Choose a plan — Tap the plan you want. You pay nothing now: we call you first. For example: 3 days a week.
- Have a discount code? — Optional. Type it here; the office uses it when they enrol you. For example: EID20.
- Next page — Press Next. I will save this page and take you to the next one.
- Your weekly times — Optional. Tick the teacher’s free times that suit you, up to your plan’s days a week. For example: Monday 6:00 PM.
- Next page — Press Next. I will save this page and take you to the next one.
- Preferred days and times — Optional. When classes suit you, in your own words. For example: Mon, Wed, Fri after 7 pm.
- Anything we should know? (level, goals) — Optional. Your level, your goals, or anything the teacher should know. For example: Board exam in March.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Send request. We call or WhatsApp you to agree the teacher and the times.
47. Join the waiting list
- Class group — Tap the full group you want a seat in. For example: Evening A.
- Plan — Tap the plan you want. You pay only when you accept a seat. For example: Monthly.
- Join the list — Press Join the waiting list. When a seat is free, we tell you by app and email.
48. Your place in line
- My waiting lists — Open My waiting lists in the menu. Each class group you wait for shows your number in line.
- When a seat is free — You get a message, and the seat shows at the top of My courses and here, with Accept the seat. Accept it in time, or it goes to the next person.
- Leave the list — Not interested any more? Press Leave the list, and the next person moves up.
49. Saved courses and course alerts
- Your saved courses — Open Saved courses. The courses you saved with the heart are here, on every phone and computer you sign in on. Tick two or three to compare them.
- Your course alerts — Below them are your course alerts: what you asked us to tell you about. Remove stops one. We tell you once, in the app and by email, when it opens.
50. Your events
- My events — Open My events. The free classes and events you registered for are here, the next one first, with when it starts in your own time zone.
- Join — From 15 minutes before the start, Join opens the room. You watch and listen; ask the host a question, or raise your hand to speak.
51. Save for offline
- Save a lesson — Under the video of a lesson or a class recording, press Save for offline. It shows the size: a small copy, kind to your mobile data. Keep the page open while it saves.
- Saved on this device — Saved on this device says until when. It stays while you can watch the lesson: open the app online now and then to keep it.
- Watch without internet — Open Saved for offline: your saved videos play there with no connection. Your name is shown over the picture.
52. Save a lesson for offline
- Open a course — Tap the course with the lesson you want to keep.
- Open a lesson — Open the lesson. Your next one is here.
- Save for offline — Press Save for offline, under the video. Keep this page open while it saves.
- Saved — Saved on this device. Press Watch offline: it plays there without internet.
53. Keep your details up to date
- Learning details — Open My profile from the menu. Under Learning details keep your country, city, time zone (class times are shown in it) and level up to date, and choose whether we email you when new courses start.
54. Finish my sign-up
- Continue — Your sign-up is under Unfinished forms. Press Continue beside it.
- How it works — I will show you every box, one by one. Fill it in and I move on by myself.
- Your level — Optional. The class you are in now. For example: Class 9.
- City — Optional. The city or town where you live. For example: Lahore.
- Time zone — Class times are shown in this time zone. In Pakistan, keep Asia/Karachi.
- Date of birth — Optional. It helps us find the right class for you. For example: 15 March 2008.
- Gender — Optional. You may leave it on Prefer not to say.
- Email me when new courses start — Switch it on to hear about new courses by email. You can turn it off any time.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Finish. Your account is ready, and you can ask to join a course.
55. Your data: download or delete
- Your data & privacy — Tap the round button with your initials, then Your data & privacy. Download my data and Delete my account are at the top.
- Download my data — Type your password and press Prepare my download. You get a zip of spreadsheet files with an explanation in English and Urdu. You can ask once a day, and the file works for 7 days.
- What we delete — See what is deleted shows, before anything happens, what we delete or blank: your name, contacts, photo, messages and homework.
- What we keep, and why — Invoices and payments stay 6 years, as tax law asks, with your name as it was. Certificates stay valid, without your name.
- Confirm from the email — After you ask, we email you a link. Opening it changes nothing: only Confirm does. The link works for 7 days.
- 7 days to change your mind — Changed your mind? Press Withdraw on Delete my account within 7 days. Our office finishes it within 30 days of your confirmation.
- Your choices — Your choices: stop course news or analytics cookies on this device at any time. Stopping works from now on.
56. Download my data
- Your data in a zip — Download my data makes a zip of your information, with an explanation in English and Urdu.
- Your password — The password you sign in with. We ask for it so that only you can do this.
- Prepare it — Press Prepare my download. Then press Download: the file works for 7 days.
57. Delete my account
- See what is deleted — Press See what is deleted. Nothing is deleted yet.
- What we delete — This is what we delete or blank.
- What we keep — This is what we keep, and why — such as invoices, which tax law asks us to keep.
- Why you are leaving — Optional. A few words help us do better. For example: My child finished the course.
- I understand that after the days to change my mind, the details cannot be brought back — Tick it to say you read what we delete and what we keep.
- Your password — The password you sign in with. We ask for it so that only you can do this.
- Ask to delete — Press Delete my account. Nothing is deleted before you confirm, and you have 7 days to change your mind.