This interactive guide works best with JavaScript turned on. Here is the text version (28 flows, 121 steps).
1. Your next classes
- Your dashboard — Sign in on your phone. The dashboard shows your next classes with the day, time (in your own time zone) and teacher.
- Next classes — Scroll down for the list. The Join button appears next to a class 15 minutes before it starts.
2. Qalam, your helper
- Qalam sits in the corner — The pencil in the bottom corner of every screen is Qalam, your helper (bottom left in Urdu). A small red dot means it has a tip for you.
- Tap Qalam — Tap it. A tip for this screen waits at the top. Below are three big buttons: What is this page?, Show me how to… and Find a task.
- What is this page? — What is this page? tells you in a few plain words what the screen is for and the one thing to do on it.
- Show me how to… — On Assignments & quizzes, tap Qalam, then Show me how to… and Hand in my homework. Qalam rings what to tap and says what to do. Stop ends it.
- Find a task — Find a task: type one word, in English or Urdu — homework, fee, certificate. Tap a result and Qalam shows you the way, or opens the page.
- Quiet, voice and hiding — Only when I tap you keeps Qalam quiet until you tap it. Read aloud plays the office’s recordings. Hide Qalam tucks it away; tap the eraser to bring it back.
3. Join a live class
- Join class — Open My courses (or tap the class on your dashboard). From 15 minutes before the start, Join class opens the classroom. Allow the camera and microphone when the browser asks.
- Test your connection first — Before your first class, open Test your camera, microphone and connection. It checks your browser, the class server, the video path, your camera, microphone and speaker — nothing is recorded.
4. Watch class recordings
- Class recordings — Tap Recordings in the menu. Classes you missed are marked You missed this class; the red line shows how far you got. We also send you a message when a new recording is shared.
- Pick up where you left off — Open a recording. We remember where you stopped — tap Continue from…, or start from the beginning. Double-tap the left or right side of the video to go back or forward 10 seconds; 1× changes the speed.
- Chapters, links and files — Contents lists the chapters — tap one to jump to it. Links & files has everything your teacher added, like worksheets and websites.
- They pop up at the right moment — As the video plays, a card appears when your teacher added something at that moment — open the link or file straight away.
- Captions and the transcript — Tap CC and choose a language: the class as your teacher said it, or translated into English or Urdu. Transcript lists everything that was said: tap a line to jump to that moment, or find a word.
- In your language — Understand Urdu better? Tap CC → اردو: the captions and the transcript switch to the Urdu translation. The buttons above the transcript switch it too.
- Search what the teacher said — On Recordings, type a word — for example inertia — to find every class where it was said. Each result opens the video at that moment.
5. Watch a class recording
- Choose a recording — Your recorded classes are here, the newest first. Tap one to watch it.
- Watch the class — Press play to watch. If you stop, it carries on from the same place next time.
- Parts, links and files — Tap a part under Contents to jump to it. Links & files has what your teacher shared.
6. Your lessons
- My courses — Open My courses. Each course shows how many of its lessons you have done.
- Carry on — Open the course. Carry on takes you to the lesson you were watching — or the next one.
- The lessons, in order — Below are the course’s lessons, section by section: a green tick for done, a ring for how much you have watched, a lock for lessons that open after the one before, and a date for lessons your teacher releases later.
- Watch the lesson — The lesson plays like a class recording: chapters, captions, speed, and ±10 seconds with a double tap. We remember where you stopped.
- Done — next lesson — Watch to the end and the lesson ticks itself off. A written lesson has Mark as done. Then go straight to the next one.
7. Hand in your work
- Assignments & quizzes — Open Assignments & quizzes. To do is sorted by due date; late work is shown in red — you can usually still hand it in.
- What to do — Open the assignment: your teacher’s instructions and any worksheets to download.
- Your work — Type your answer — it is saved as you go, so you can come back later. You can also add photos of your exercise book or files, and record your voice with the red button.
- Hand it in — When it is ready, press Hand it in. Your teacher is told, and you see your marks and feedback here as soon as it is marked.
- Marks and feedback — A marked assignment shows your marks, your teacher’s feedback — sometimes a voice note — and whether you passed. If your teacher asks for another try, hand it in again from the same page.
8. Take a quiz
- Before you start — Open the quiz to see how many questions, the time limit and how many tries you have. A timed quiz keeps its clock on our server — closing the page does not stop it.
- Answer the questions — Press Start the quiz. Tap an answer, type a word or a number — every answer is saved the moment you give it.
- How far you are — The bar at the top shows how many you have answered (and the time left in a timed quiz). The numbered squares at the bottom jump to a question.
- Hand it in — Press Hand it in. You see your score straight away — unless your teacher releases the results later.
- See what you got right — Each question shows your answer, the right answer and the teacher’s explanation (when the quiz allows it).
9. See my homework and quiz results
- Open Done — Tap Done, at the bottom. Marked homework and finished quizzes are there.
- Open a homework — Your mark is shown next to each one. Tap a homework to read what your teacher wrote.
- Your mark — Your mark is here, with your teacher’s words under it.
- Back to the list — Now press Assignments & quizzes, at the bottom, to see a quiz.
- Open a quiz — Tap a quiz to see your score.
- Open a try — Each try is listed with its score. Press Open it to see your answers.
- Your answers — Your score is here. Scroll down to see each question, your answer and if it was right.
10. Notes and worksheets
- Documents — Tap Documents in the menu. Each course has its own list, in topics; New marks what was added since you last looked. We also send you a message when your teacher adds something.
- Read it here, or download it — Tap View to read a document right here — zoom with the buttons at the top. Download your copy saves it on your phone.
- Your copy carries your name — Every page shows your name and a code, and so does the file you download. Keep it to yourself: a shared copy says who shared it. Some documents are view only — you can read them here but not download them.
11. Open my notes and worksheets
- Your documents — Your teachers’ notes and worksheets are here. New ones have a green New badge.
- Open a document — Press View to read a document here, page by page.
- Read the pages — Scroll down to read every page. Your name is on your copy, so please keep it to yourself.
- Download a copy — To keep it, press Download your copy. It saves on your phone or computer.
12. Notices and messages
- Notices — Tap Notices in the menu. Notices from the office and your teachers are here — pinned ones first. New marks the ones you have not read yet.
- Read a notice — Tap a notice to read all of it, with any file attached. If you use the app in Urdu, you see the Urdu version when there is one.
- Messages — Tap Messages to write to your teachers — while you are enrolled in their course. A number shows new replies.
- Ask your teacher — Open the conversation, type your question and tap the arrow. Your parents and the office can read these messages, and phone numbers, emails and links cannot be sent.
13. Read a notice
- Open a notice — Notices from the office and your teachers are here. New ones have a red New badge. Tap one.
- Read the notice — Read the whole notice here. It shows who wrote it and when.
14. Your attendance and report cards
- Your attendance — Open Attendance & report cards. The ring shows how many of this month’s classes you attended. Attendance is taken from the time you were in the live class — late and left early still count as attended.
- Course by course — Each course shows this month and since you started.
- Report cards and weekly notes — On the 1st of every month you get a report card (PDF, in English and Urdu) with your attendance, lessons, marks and your teacher’s remark. Every Sunday evening a short weekly note sums up your week. Need one now? This month so far makes it at once.
- Every class — Below, every class with your mark and how long you were in the live class. Download CSV at the top gives the whole list.
15. Your certificates
- My certificates — Open My certificates. Each certificate shows the course, your name in English and Urdu, and its code.
- Download and share — Download PDF saves it. Share link opens your phone’s share menu, WhatsApp sends it straight away, and Add to LinkedIn puts it on your LinkedIn profile.
- Anyone can check it — Verify page is the page the QR code opens: it shows that the certificate is real — your name, the course and when it was completed, but never your phone or email.
16. Write a review
- We ask once — After your second class (or 30% of the lessons) your dashboard asks how the course is going. Tap Write a review — or Not now; you can still write it later from My reviews.
- Stars and quick ratings — Choose 1 to 5 stars. If you like, rate how clearly the teacher explains, whether classes start on time, and how helpful the teacher is.
- A few words — Write what went well and what could be better. Phone numbers, emails and links are not allowed — keep it about the course.
- Published — Tap Publish review. It is on the course page at once, with your first name and the first letter of your last name. You can change it for 30 days.
17. Write a review
- Choose the course — Courses waiting for your review are here. Press Write a review.
- Overall, how would you rate it? — Tap a star: 1 star is poor and 5 stars is excellent. For example: 4 stars.
- A quick rating for each (optional) — Optional. Give stars for how clearly the teacher explains, comes on time and helps. For example: 5, 4 and 5.
- Your review (optional) — Optional. A sentence or two, at least 20 letters. No phone numbers or links. For example: The teacher explains every step clearly.
- Publish it — Press Publish review. It shows on the course page straight away.
18. Book a lesson or a free trial
- Book a lesson — Open Book a lesson. Your plans show how many lessons are left. Tap Book a lesson next to a plan.
- Your booked classes — Booked classes are listed with Join, Add to calendar, Move and Cancel. Cancelling is free until 24 hours before; after that the lesson counts as used.
- Pick a day and a time — Tap a day, then a time. Only times when your teacher is free are shown, in Pakistan time — and in your own time zone if you live abroad.
- Request sent — Tap Request this time. The time is held for you while the teacher answers; you get a message when they confirm or suggest another time.
- A free trial — Want to try a new course? On its page tap Book a free trial, pick a time from the teacher’s free times and send the request.
19. Book a lesson from my pack
- Lessons left — Your pack is here. It shows how many lessons are left.
- Book a lesson — Press Book a lesson, next to your pack.
- Choose a time — Tap a day at the top, then tap one of the free times under it. For example: Monday, 5:00 pm.
- Anything the teacher should know? (optional) — Optional. A short note for the teacher about this lesson. For example: Please go over last week’s lesson first.
- Send the request — Press Request this time. Your teacher answers soon, and you get a message.
20. Refer a friend
- Your code and link — Open Refer a friend. Share your link on WhatsApp, or tell your friend your code — they type it when they sign up.
- Friends who joined — Friends who signed up with your code are listed with how far they are: signed up, first fee paid, classes attended.
- How it works — Your friend gets 10% off their first invoice. When they have paid it and attended 2 classes, you get a credit that comes off your next invoice.
21. Get help from the office
- Help & support — Open Help & support (or Contact support in the menu under your picture). Your tickets are listed with their status; other ways to reach us are below.
- A new ticket — Tap New ticket. Choose the topic, write what happened and — if it is about an invoice, a class or a course — choose it, so the office sees it at once. You can add pictures or PDFs.
- Sent — Tap Send to support. You get a reference like T-1004 and a message when the office replies. Reply on the same page.
22. Your courses and progress
- My courses — Tap My courses. Each card shows the course, your teacher, the plan and its status.
- Progress notes — Under Progress you see what was covered in each class, the teacher's note and your homework.
- One course — Tap a course for its lessons, assignments and quizzes. Fees and timetable there lists all its classes — held, missed or coming up — and its invoices.
23. Invoices and how to pay
- Invoices — Tap Invoices. The top shows the total due; each invoice shows its due date, total and status.
- How to pay — How to pay shows the bank account. Transfer the amount and write the invoice number as the reference, then send the receipt to the office on WhatsApp — the invoice turns paid once finance confirms it.
- Print or save the invoice — Print opens a clean invoice you can save as PDF — useful for your employer or sponsor.
24. Paying your teacher directly
- Your teacher’s invoice — On Invoices, an invoice from your teacher says pay and the teacher’s name. The card beside it shows the teacher’s Easypaisa, JazzCash or bank account. Write the invoice number as the reference; your teacher marks it paid.
25. Enrol in another course
- Choose a plan — Open a course on the website and click Enrol now (or Book a free trial). You are already signed in: the request opens. Choose a plan; nothing is paid now.
- Your weekly times — Click Next. Tick the times that suit you from the teacher’s free times — as many as the plan’s days a week.
- Timings and notes — Click Next. Anything else about times, and anything the teacher should know.
- Check and send — Click Next to check everything — Change fixes a step — then Send request.
- Request sent — The office calls or WhatsApps you to agree the teacher and times — then enrols you and sends the first invoice.
- My requests — Your request shows on My courses under My requests: Received, then We are arranging your teacher and times, then Enrolled.
26. Ask to join a course
- Choose a plan — Tap the plan you want. You pay nothing now: we call you first. For example: 3 days a week.
- Next page — Press Next. I will save this page and take you to the next one.
- Your weekly times — Optional. Tick the teacher’s free times that suit you, up to your plan’s days a week. For example: Monday 6:00 PM.
- Next page — Press Next. I will save this page and take you to the next one.
- Preferred days and times — Optional. When classes suit you, in your own words. For example: Mon, Wed, Fri after 7 pm.
- Anything we should know? (level, goals) — Optional. Your level, your goals, or anything the teacher should know. For example: Board exam in March.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Send request. We call or WhatsApp you to agree the teacher and the times.
27. Keep your details up to date
- Learning details — Open My profile from the menu. Under Learning details keep your country, city, time zone (class times are shown in it) and level up to date, and choose whether we email you when new courses start.
28. Finish my sign-up
- Continue — Your sign-up is under Unfinished forms. Press Continue beside it.
- How it works — I will show you every box, one by one. Fill it in and I move on by myself.
- Your level — Optional. The class you are in now. For example: Class 9.
- City — Optional. The city or town where you live. For example: Lahore.
- Time zone — Class times are shown in this time zone. In Pakistan, keep Asia/Karachi.
- Date of birth — Optional. It helps us find the right class for you. For example: 15 March 2008.
- Gender — Optional. You may leave it on Prefer not to say.
- Email me when new courses start — Leave it on to hear about new courses by email. You can turn it off any time.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Finish. Your account is ready, and you can ask to join a course.