Parents & guardians guide · Education360 Help Centre

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1. Switch between your children

Your dashboard — Sign in with the login the office gave you. The dashboard shows the next classes of the child you are viewing.
Choose a child — Click the child's name in the top bar and pick another child. Everything — classes, notes, invoices — switches to them.

2. Qalam, your helper

Qalam sits in the corner — The pencil in the bottom corner of every screen is Qalam, your helper (bottom left in Urdu). A small red dot means it has a tip for you.
Tap Qalam — Tap it. A tip for this screen waits at the top. Below are three big buttons: What is this page?, Show me how to… and Find a task.
What is this page? — What is this page? tells you in a few plain words what the screen is for and the one thing to do on it.
Show me how to… — On Messages, tap Qalam, then Show me how to… and Write to the teacher. Qalam rings what to tap and says what to do. Stop ends it.
Find a task — Find a task: type one word, in English or Urdu — fee, attendance, teacher. Tap a result and Qalam shows you the way, or opens the page.
Quiet, voice and hiding — Only when I tap you keeps Qalam quiet until you tap it. Read aloud plays the office’s recordings. Hide Qalam tucks it away; tap the eraser to bring it back.

3. Classes and teacher's notes

Your child's courses — Open My courses. Each card is one course of the child you are viewing, with the plan and its status. Awaiting payment means the first invoice is still open.
Next classes and progress — Next classes lists the timetable in your time zone; Progress shows what was covered, the teacher's note and the homework.

4. Watch my child’s class recording

Choose a recording — Your child’s recorded classes are here, the newest first. Tap one to watch it.
Watch the class — Press play to watch. If you stop, it carries on from the same place next time.
Parts, links and files — Tap a part under Contents to jump to it. Links & files has what the teacher shared.

5. Class summaries and flashcards

What the class taught — Open your child’s class. Under Class summary: what the class taught, its key points and new words — prepared on the institute’s own computers, checked by the teacher.
Practise together — Press Flashcards. Ask your child what is on the back, tap the card to check, then press I knew it or Again.

6. Put my classes in my phone’s calendar

Your calendar link — This puts all your classes in your phone’s calendar. Find your kind of phone below.
iPhone or Mac — On an iPhone or a Mac, press Add to my iPhone or Mac calendar, then Subscribe.
Android or Google — On Android, press Copy link, then follow the three steps under it.
Outlook calendar — With Outlook, press Add to Outlook.com, or paste the link into Outlook.
Your reminders — Here you choose your class reminders. Leave them on to be reminded before every class.
Save reminders — Press Save reminders. That is all.

7. Ask for another teacher

Try another teacher — Under Your teachers, press Try another teacher beside the course.
Why would you like another teacher? — Tap the reason. Only the office reads it, never the teacher.
The teacher you would like — Optional. Tap one. For example: A female teacher.
Class times — Keep the same days and times, or let us suggest other times.
Anything else we should know? — Optional. A short line for the office. For example: My son is shy and needs a patient teacher.
Send the request — Press Send. The office looks for another teacher and calls you.

8. Homework, quizzes and results

Assignments & quizzes — Open Assignments & quizzes: work to hand in and quizzes for all your children, with due dates. Younger children can hand work in from your login — a recording of their recitation, for example.
Marks and feedback — Open a marked piece of work to see the marks and the teacher’s feedback — written, and sometimes a voice note you can play.
Lessons and progress — In My courses, open a course to see which lessons your child has done and what comes next.

9. See my child’s homework and quiz results

Open Done — Tap Done, at the bottom. Your child’s marked homework and finished quizzes are there.
Open a homework — The mark is shown next to each one. Tap a homework to read what the teacher wrote.
The mark — The mark is here, with the teacher’s words under it.
Back to the list — Now press Assignments & quizzes, at the bottom, to see a quiz.
Open a quiz — Tap a quiz to see the score.
Open a try — Each try is listed with its score. Press Open it to see the answers.
The answers — The score is here. Scroll down to see each question, your child’s answer and if it was right.

10. Your child’s weak areas

Your child’s topics — Open a course and its Topics tab. Each topic has a bar from your child’s last 20 answers in it. Needs work topics come first.
Practise together — Press Practise these for a short set of questions on the weak topics. Your child answers them; the answers count towards the bars.

11. See my child’s weak topics

Open Topics — Tap the Topics tab.
Your child’s topics — Each topic has a bar showing how your child does. Topics that need work come first.
Practise these — To practise together, press Practise these. Your child answers a short set of questions.

12. Hifz progress

This week — Open Hifz in the menu, or the Hifz card on the home page. This week counts the new lessons and ayahs, the revisions and the mistakes, with the grades the teacher gave.
The next lesson — Where the next new lesson starts, how much of the Quran is memorised, and the pace of the last four weeks.
The 30 juz — Each tile is a juz: green memorised, blue being learnt, amber needs more revision. Tap a juz to see its surahs.
A juz — Each surah of the juz, with how many of its ayahs are memorised, and the lessons heard in it.
Milestones — Each surah, each juz and the whole Quran your child memorises. For a juz, a long surah and the whole Quran you also get a message.
In the weekly note — The weekly note on Sunday has a Hifz part too: the week’s lessons, revisions, mistakes and where the next lesson starts. Tap a lesson’s date on the Hifz page to open its class and the teacher’s note.

13. See my child’s Hifz

This week — This week: new lessons, new ayahs, revisions and mistakes, with the grades the teacher gave.
The next lesson — Where the next lesson starts, and how much of the 30 juz is memorised.
The 30 juz — The 30 juz: green is memorised, blue is being learnt, amber needs more revision.
Open a juz — This is the juz of the next lesson. Tap it to see its surahs.
A juz — Each surah of this juz, with how many of its ayahs are memorised.

14. Your child’s notes and worksheets

Documents — Tap Documents in the menu. You see the notes, worksheets and links for each of your children’s courses. Each copy you open carries your child’s name — and that you opened it as their parent.

15. Open my child’s notes and worksheets

Your child’s documents — Notes and worksheets from your child’s teachers are here. New ones have a green New badge.
Open a document — Press View to read a document here, page by page.
Read the pages — Scroll down to read every page. Your name is printed on this copy, so please keep it in the family.
Download a copy — To keep it, press Download your copy. It saves on your phone or computer.

16. Pay the fees

Invoices — Invoices shows the invoices of the child you are viewing, with the total due at the top. Switch child in the top bar to see the others.
Pay and send the receipt — Transfer to the account under How to pay and write the invoice number as the reference. Then tap I’ve paid and send your proof. Finance confirms it and you get the receipt.

17. Send proof of a payment

Pay the fee — First pay into this account. The copy buttons copy the account number or the Raast ID.
I’ve paid — After paying, press I’ve paid next to your child’s invoice.
Amount you paid — How much you sent. It starts with what is still due. For example: 6000.
Day you paid — The day you sent the money, as your bank or wallet message shows it. For example: today.
How you paid — Tap the way you sent the money. For example: Easypaisa.
Transaction ID — The number in your bank or wallet message, often called TID. For example: 81234567.
Photo or PDF of the receipt — A screenshot of the “successful” screen, or a photo of the bank slip. For example: a screenshot from your banking app.
Name on the paying account — Optional. Whose account the money came from, so we find it quickly. For example: Kamran Raza.
Note — Optional. Anything we should know about this payment. For example: Paid two months together.
Send it — Press Send proof. We check it reached our account, then send your receipt.

18. Your receipts

Receipts on the invoice — Open the invoice from Invoices. Under Payments, each confirmed payment has its Receipt.
The receipt — It shows what was paid, when and how, and what is still to pay. Download PDF keeps a copy; Print prints it.

19. Pay from the link in a message

Your invoice — Open the link in the fee message. It shows the invoice and what is due — no password needed.
How to pay — Pay into the account shown, by bank transfer or Raast. The copy buttons copy the account number and the Raast ID.
Send your proof — After paying, fill in Tell us what you paid and press Send proof. Your receipt comes once the office confirms it.

20. Ask to pause

Ask to pause — Under your child’s course, press Ask to pause.
First day without classes — The first paused day. Ask a few days ahead. For example: 10 March.
How long — Tap how many weeks. For example: 2 weeks.
Why — Tap the reason. For example: Ramadan.
A note — Optional. Anything the office should know. For example: We travel to Karachi for a wedding.
Send it — Press Ask to pause. The office looks at it and tells you.

21. Ask for a refund

Ask for a refund — Under your child’s course, press Ask for a refund.
What was paid — This is what was paid on this course.
Why are you asking? — Tap the reason that fits best.
Tell us more — Optional. A few words help us decide. For example: We move to Lahore in May.
How would you like it back? — The way you paid, your bank, your mobile wallet, or as credit for your next invoice.
Name on the account — The name on the bank account or wallet. For example: Kamran Raza.
Account number, IBAN or wallet number — For a wallet, its mobile number. For example: 0300 1234567.
Bank name — Optional. The bank of the account. For example: Meezan Bank.
Send it — Press Send my request. The office decides and tells you.

22. Cancel my plan

Cancel my plan — Under your child’s course, press Cancel my plan.
When it ends — Read when the plan would end, and what happens to later invoices.
Why are you leaving? — Tap the reason that fits best.
A note for us — Optional. A few words help us do better. For example: The class times clash with school.
Cancel the plan — Press Cancel my plan. Until that day you can still keep it.

23. Pay in parts

Open the part — Your child’s plan is paid in parts. Press the number of the part that is due.
All the parts — Here are all the parts and their dates. Each part is its own invoice, made a few days before it is due.
Pay this part — Pay this part into the account shown. The copy buttons copy the numbers.
I’ve paid — After paying, press I’ve paid — send proof.
Amount you paid — How much you sent. It starts with what is still due. For example: 6000.
Day you paid — The day you sent the money, as your bank or wallet message shows it. For example: today.
How you paid — Tap the way you sent the money. For example: Easypaisa.
Transaction ID — The number in your bank or wallet message, often called TID. For example: 81234567.
Send it — Press Send proof. We check it reached our account, then send your receipt.

24. Redeem a gift code

Gift code — The code from the gift email. For example: GIFT-7KQ2-M4XP.
Who it is for — Choose the child who will take the course. For example: Fatima.
Redeem it — Press Redeem the gift. The gift pays the course’s invoices.

25. Enrol a child in a course

Who is it for? — Open a course on the website and click Enrol now. The request opens in steps. Choose which child it is for — or Another child to add a brother or sister on the spot.
Choose a plan — Click Next and choose the plan. Nothing is paid now: the office calls you first.
Timings and notes — Click Next. Write the days and times that suit you, and anything the teacher should know.
Check and send — Click Next, check everything, then Send request. The office calls you to agree the teacher and times, then enrols your child and sends the first invoice.

26. Ask to join a course

How it works — I will show you every box, one by one. Fill it in and I move on by myself.
Who is it for? — Tap the child who will learn. A child not on the list? Tap Another child and write their name.
Child’s first name — Your child’s first name. For example: Sara.
Last name — Optional. Your child’s family name. For example: Raza.
Child’s age — Optional. Choose the age group. A date of birth wins over it. For example: Under 13.
Next page — Press Next. I will save this page and take you to the next one.
Choose a plan — Tap the plan you want. You pay nothing now: we call you first. For example: 3 days a week.
Have a discount code? — Optional. Type it here; the office uses it when they enrol you. For example: EID20.
Next page — Press Next. I will save this page and take you to the next one.
Preferred days and times — Optional. When classes suit you, in your own words. For example: Mon, Wed, Fri after 7 pm.
Anything we should know? (level, goals) — Optional. Your level, your goals, or anything the teacher should know. For example: Board exam in March.
Next page — Press Next. I will save this page and take you to the next one.
Check your answers — Read your answers. If something is wrong, press Change beside it.
Finish — Press Send request. We call or WhatsApp you to agree the teacher and the times.

27. Join the waiting list

Who is it for? — Tap the child who will learn.
Class group — Tap the full group you want a seat in. For example: Evening A.
Plan — Tap the plan you want. You pay only when you accept a seat. For example: Monthly.
Join the list — Press Join the waiting list. When a seat is free, we tell you by app and email.

28. Your child’s place in line

My waiting lists — Open My waiting lists in the menu. Each class group your children wait for shows their number in line.
When a seat is free — You get a message, and the seat shows at the top of My courses and here, with Accept the seat. Accept it in time, or it goes to the next family.
Leave the list — Found another class? Press Leave the list, and the next family moves up.

29. Saved courses and course alerts

Your saved courses — Open Saved courses. The courses you saved with the heart are here, on every phone and computer you sign in on. Tick two or three to compare them.
Your course alerts — Below them are your course alerts: what you asked us to tell you about. Remove stops one. We tell you once, in the app and by email, when it opens.

30. Your events

My events — Open My events. The events you registered for are here, the next one first, with when it starts in your own time zone.
More free events — Below them, more free classes and open days still to come. Open one to register in one tap.

31. Save for offline

Save a lesson — Under the video of your child’s lesson or class recording, press Save for offline. A small copy is kept on this phone or computer.
Saved for offline — Open Saved for offline: the videos play there with no connection, with your name over the picture. Remove frees the space.

32. Your children and your details

My children — Open My profile. My children lists every child on your account — tap Edit to correct a name, level or date of birth, or Add a child.

33. Finish my sign-up

Continue — Your sign-up is under Unfinished forms. Press Continue beside it.
Child’s first name — Your child’s first name. For example: Sara.
Last name — Optional. Your child’s family name. For example: Raza.
Child’s level — Optional. The class your child is in now. For example: Class 5.
Child’s age — Optional. Choose the age group. A date of birth wins over it. For example: Under 13.
Date of birth — Optional. Your child’s date of birth. For example: 3 June 2016.
Gender — Optional. You may leave it on Prefer not to say.
Add another child — Optional. Press Add another child for a brother or sister, then fill in their boxes the same way.
City — Optional. The city or town where you live. For example: Lahore.
Time zone — Class times are shown in this time zone. In Pakistan, keep Asia/Karachi.
Email me when new courses start — Switch it on to hear about new courses by email. You can turn it off any time.
Next page — Press Next. I will save this page and take you to the next one.
Check your answers — Read your answers. If something is wrong, press Change beside it.
Finish — Press Finish. Your account is ready, and you can ask to join a course.

34. Your data & privacy

Your data & privacy — Tap the round button with your initials, then Your data & privacy. Our policies shows the version you agreed to and the latest one.
Your children — Each child shows whether a parent has confirmed their account. A child who still needs you has a Confirm button.
Everything you agreed to — Every consent is listed with the date, where you gave it — sign-up, an enrolment, a booking — and how.
When a policy changes — After an important change, a note at the top asks you to read it. Our policies shows what changed; press I agree. Your classes, invoices and messages carry on meanwhile.

35. Confirm my child’s account

What you agree to — Read what one tick agrees to: your child’s account, class recordings with captions, and our policies.
Tick your child — Tick the name of each child you are the parent or guardian of.
Confirm — Press Confirm. Your child’s consent is then listed under Your data & privacy.

36. Your data: download or delete

Download my data — Type your password and press Prepare my download. Your zip holds your children’s records too: their classes, attendance, work and invoices.
Your account, or one child’s — See what is deleted, then choose your whole account or only one child’s. A child with another parent here, or an adult with their own login, keeps their account.
What we keep, and why — Invoices and payments stay 6 years, as tax law asks, with the names as they were. Certificates stay valid without the name; safeguarding records are kept.
Your choices — Stop course news, your child’s class recordings, their first name on mock exam leaderboards, or analytics cookies. Stopping works from now on.

37. Download my data

Your data in a zip — Download my data makes a zip of your information, with an explanation in English and Urdu.
Your password — The password you sign in with. We ask for it so that only you can do this.
Prepare it — Press Prepare my download. Then press Download: the file works for 7 days.

38. Messages with your child’s teachers

Your conversations — Tap Messages. Your own conversations with teachers are here, and — marked with an eye — your children’s conversations, for you to read.
Write to a teacher — Open a conversation, type your message and tap the arrow. Phone numbers, emails and links cannot be sent — everything stays in Education360, where the office can help.
Read your child’s messages — Open your child’s conversation to see what they and the teacher wrote. You can read it but not write in it.
A new conversation — On Messages, tap New, choose the child and then the teacher. Only your children’s current teachers are listed.

39. Read a notice

Open a notice — Notices from the office and the teachers are here. New ones have a red New badge. Tap one.
Read the notice — Read the whole notice here. It shows who wrote it and when.

40. Your child’s class board

Class boards — Open Class boards to see the boards of your children’s class groups. Students and the teacher write; parents read.
Questions and answers — Open a question to read it with its replies. The answer the teacher chose is marked in green.

41. Attendance and report cards

Attendance — Choose the child in the top bar, then open Attendance & report cards: this month’s attendance, course by course, and every class.
Report cards and weekly notes — The report card comes on the 1st of every month as a PDF in English and Urdu, with the teacher’s remark. The weekly note sums up each week. Both also arrive in the app and by email.

42. Write a review of my child’s course

Choose the course — Your child’s courses waiting for a review are here. Press Write a review.
Overall, how would you rate it? — Tap a star: 1 star is poor and 5 stars is excellent. For example: 4 stars.
A quick rating for each (optional) — Optional. Give stars for how clearly the teacher explains, comes on time and helps. For example: 5, 4 and 5.
Your review (optional) — Optional. A sentence or two, at least 20 letters. No phone numbers or links. For example: The teacher explains every step clearly.
Publish it — Press Publish review. It shows on the course page straight away.

43. Rewards for your child

Your child’s streak and points — Open Streaks and badges in the menu. The streak counts your child’s days with practice in a row; one rest day a week keeps it going. Points are never taken away.
Badges — The badges your child has earned, newest first, and how to earn the others. You get a message in the app for each new one.
Rewards on or off — Under Your choices: switch Streaks, points and badges off and there are no points, no streak and no new badges for your child. What was earned is kept.
Class leaderboards — A child never shows on a class leaderboard until you say yes here. Then only the first name, only to the class group, only in the top 10. Switch it off any time.

44. Turn off rewards for my child

Your choices — Your choices for your child are in this box.
Switch them off — Press the switch Streaks, points and badges to turn them off. It saves at once.

45. Certificates

My certificates — Open My certificates to see every certificate your children have earned. Download the PDF or share its link.
Names in Urdu — Add each child’s name in Urdu once — it is printed under the English name on their certificates.

46. Book a lesson

Book a lesson — Choose the child in the top bar and open Book a lesson. Their one-to-one classes are listed with Move and Cancel.
Move a class — Tap Move, then a day and a time the teacher is free. The class stays at its old time until the teacher confirms the new one.
Request sent — Tap Request this time. You get a message when the teacher answers.

47. Book a lesson for my child

Lessons left — Your child’s pack is here, with the lessons left. For another child, switch child at the top first.
Book a lesson — Press Book a lesson, next to the pack.
Choose a time — Tap a day at the top, then tap one of the free times under it. For example: Monday, 5:00 pm.
Anything the teacher should know? (optional) — Optional. A short note for the teacher about this lesson. For example: Please go over last week’s lesson first.
Send the request — Press Request this time. The teacher answers soon, and you get a message.

48. Refer a friend

Your family code — Open Refer a friend. Share the link on WhatsApp, or give your friend the code to type when they sign up.
How it works — Your friend gets 10% off their first invoice. Once they have paid it and their child has attended 2 classes, you get a credit on your next invoice — for any of your children.

49. Contact support

Help & support — Open Help & support. Your tickets are listed; a new reply is marked. New ticket asks which child it is about.
The office’s answer — Open a ticket to read the office’s reply and write back. The invoice or class you chose is shown beside it.
From any screen — Tap your picture at the top: Contact support opens a new ticket from anywhere in the app.

50. Report a concern

Always in the same place — Report a concern is in the menu, under the round button with your initials, and on your home page.
In danger now? — If a child is in danger now, call first. Tap a number to call: 15 police, 1122 rescue, 1121 child protection, 1099 human rights, 1799 cyber crime.
Your child and the class — Choose who it is about, which of your children, and the class it happened in. The class’s chat is added to your report, and its recordings are kept.

51. Report a concern

In danger now? — If someone is in danger now, call one of these numbers first.
Who is it about? — Choose who the worry is about. If you are not sure, choose Something else.
Which child — The child this is about, or the child who saw it.
Which class — Optional. The class where it happened, if it was in a class. Only classes from the last 30 days.
What happened — What happened, when, who was there and what was said. Use the words people used, as closely as you can.
Pictures or PDFs — Optional. Screenshots or papers that show what happened. Never send sexual pictures of a child, not even as evidence.
Send it — Press Send to the safeguarding lead. Only our safeguarding team reads it.