This interactive guide works best with JavaScript turned on. Here is the text version (22 flows, 88 steps).
1. Switch between your children
- Your dashboard — Sign in with the login the office gave you. The dashboard shows the next classes of the child you are viewing.
- Choose a child — Click the child's name in the top bar and pick another child. Everything — classes, notes, invoices — switches to them.
2. Qalam, your helper
- Qalam sits in the corner — The pencil in the bottom corner of every screen is Qalam, your helper (bottom left in Urdu). A small red dot means it has a tip for you.
- Tap Qalam — Tap it. A tip for this screen waits at the top. Below are three big buttons: What is this page?, Show me how to… and Find a task.
- What is this page? — What is this page? tells you in a few plain words what the screen is for and the one thing to do on it.
- Show me how to… — On Messages, tap Qalam, then Show me how to… and Write to the teacher. Qalam rings what to tap and says what to do. Stop ends it.
- Find a task — Find a task: type one word, in English or Urdu — fee, attendance, teacher. Tap a result and Qalam shows you the way, or opens the page.
- Quiet, voice and hiding — Only when I tap you keeps Qalam quiet until you tap it. Read aloud plays the office’s recordings. Hide Qalam tucks it away; tap the eraser to bring it back.
3. Classes and teacher's notes
- Your child's courses — Open My courses. Each card is one course of the child you are viewing, with the plan and its status. Awaiting payment means the first invoice is still open.
- Next classes and progress — Next classes lists the timetable in your time zone; Progress shows what was covered, the teacher's note and the homework.
4. Watch my child’s class recording
- Choose a recording — Your child’s recorded classes are here, the newest first. Tap one to watch it.
- Watch the class — Press play to watch. If you stop, it carries on from the same place next time.
- Parts, links and files — Tap a part under Contents to jump to it. Links & files has what the teacher shared.
5. Homework, quizzes and results
- Assignments & quizzes — Open Assignments & quizzes: work to hand in and quizzes for all your children, with due dates. Younger children can hand work in from your login — a recording of their recitation, for example.
- Marks and feedback — Open a marked piece of work to see the marks and the teacher’s feedback — written, and sometimes a voice note you can play.
- Lessons and progress — In My courses, open a course to see which lessons your child has done and what comes next.
6. See my child’s homework and quiz results
- Open Done — Tap Done, at the bottom. Your child’s marked homework and finished quizzes are there.
- Open a homework — The mark is shown next to each one. Tap a homework to read what the teacher wrote.
- The mark — The mark is here, with the teacher’s words under it.
- Back to the list — Now press Assignments & quizzes, at the bottom, to see a quiz.
- Open a quiz — Tap a quiz to see the score.
- Open a try — Each try is listed with its score. Press Open it to see the answers.
- The answers — The score is here. Scroll down to see each question, your child’s answer and if it was right.
7. Your child’s notes and worksheets
- Documents — Tap Documents in the menu. You see the notes, worksheets and links for each of your children’s courses. Each copy you open carries your child’s name — and that you opened it as their parent.
8. Open my child’s notes and worksheets
- Your child’s documents — Notes and worksheets from your child’s teachers are here. New ones have a green New badge.
- Open a document — Press View to read a document here, page by page.
- Read the pages — Scroll down to read every page. Your name is printed on this copy, so please keep it in the family.
- Download a copy — To keep it, press Download your copy. It saves on your phone or computer.
9. Pay the fees
- Invoices — Invoices shows the invoices of the child you are viewing, with the total due at the top. Switch child in the top bar to see the others.
- Pay and send the receipt — Transfer to the account under How to pay, write the invoice number as the reference and send the receipt to the office. Finance confirms it and you are notified.
10. Enrol a child in a course
- Who is it for? — Open a course on the website and click Enrol now. The request opens in steps. Choose which child it is for — or Another child to add a brother or sister on the spot.
- Choose a plan — Click Next and choose the plan. Nothing is paid now: the office calls you first.
- Timings and notes — Click Next. Write the days and times that suit you, and anything the teacher should know.
- Check and send — Click Next, check everything, then Send request. The office calls you to agree the teacher and times, then enrols your child and sends the first invoice.
11. Ask to join a course
- How it works — I will show you every box, one by one. Fill it in and I move on by myself.
- Who is it for? — Tap the child who will learn. A child not on the list? Tap Another child and write their name.
- Child’s first name — Your child’s first name. For example: Sara.
- Last name — Optional. Your child’s family name. For example: Raza.
- Next page — Press Next. I will save this page and take you to the next one.
- Choose a plan — Tap the plan you want. You pay nothing now: we call you first. For example: 3 days a week.
- Next page — Press Next. I will save this page and take you to the next one.
- Preferred days and times — Optional. When classes suit you, in your own words. For example: Mon, Wed, Fri after 7 pm.
- Anything we should know? (level, goals) — Optional. Your level, your goals, or anything the teacher should know. For example: Board exam in March.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Send request. We call or WhatsApp you to agree the teacher and the times.
12. Your children and your details
- My children — Open My profile. My children lists every child on your account — tap Edit to correct a name, level or date of birth, or Add a child.
13. Finish my sign-up
- Continue — Your sign-up is under Unfinished forms. Press Continue beside it.
- Child’s first name — Your child’s first name. For example: Sara.
- Last name — Optional. Your child’s family name. For example: Raza.
- Child’s level — Optional. The class your child is in now. For example: Class 5.
- Date of birth — Optional. Your child’s date of birth. For example: 3 June 2016.
- Gender — Optional. You may leave it on Prefer not to say.
- Add another child — Optional. Press Add another child for a brother or sister, then fill in their boxes the same way.
- City — Optional. The city or town where you live. For example: Lahore.
- Time zone — Class times are shown in this time zone. In Pakistan, keep Asia/Karachi.
- Email me when new courses start — Leave it on to hear about new courses by email. You can turn it off any time.
- Next page — Press Next. I will save this page and take you to the next one.
- Check your answers — Read your answers. If something is wrong, press Change beside it.
- Finish — Press Finish. Your account is ready, and you can ask to join a course.
14. Messages with your child’s teachers
- Your conversations — Tap Messages. Your own conversations with teachers are here, and — marked with an eye — your children’s conversations, for you to read.
- Write to a teacher — Open a conversation, type your message and tap the arrow. Phone numbers, emails and links cannot be sent — everything stays in Education360, where the office can help.
- Read your child’s messages — Open your child’s conversation to see what they and the teacher wrote. You can read it but not write in it.
- A new conversation — On Messages, tap New, choose the child and then the teacher. Only your children’s current teachers are listed.
15. Read a notice
- Open a notice — Notices from the office and the teachers are here. New ones have a red New badge. Tap one.
- Read the notice — Read the whole notice here. It shows who wrote it and when.
16. Attendance and report cards
- Attendance — Choose the child in the top bar, then open Attendance & report cards: this month’s attendance, course by course, and every class.
- Report cards and weekly notes — The report card comes on the 1st of every month as a PDF in English and Urdu, with the teacher’s remark. The weekly note sums up each week. Both also arrive in the app and by email.
17. Write a review of my child’s course
- Choose the course — Your child’s courses waiting for a review are here. Press Write a review.
- Overall, how would you rate it? — Tap a star: 1 star is poor and 5 stars is excellent. For example: 4 stars.
- A quick rating for each (optional) — Optional. Give stars for how clearly the teacher explains, comes on time and helps. For example: 5, 4 and 5.
- Your review (optional) — Optional. A sentence or two, at least 20 letters. No phone numbers or links. For example: The teacher explains every step clearly.
- Publish it — Press Publish review. It shows on the course page straight away.
18. Certificates
- My certificates — Open My certificates to see every certificate your children have earned. Download the PDF or share its link.
- Names in Urdu — Add each child’s name in Urdu once — it is printed under the English name on their certificates.
19. Book a lesson
- Book a lesson — Choose the child in the top bar and open Book a lesson. Their one-to-one classes are listed with Move and Cancel.
- Move a class — Tap Move, then a day and a time the teacher is free. The class stays at its old time until the teacher confirms the new one.
- Request sent — Tap Request this time. You get a message when the teacher answers.
20. Book a lesson for my child
- Lessons left — Your child’s pack is here, with the lessons left. For another child, switch child at the top first.
- Book a lesson — Press Book a lesson, next to the pack.
- Choose a time — Tap a day at the top, then tap one of the free times under it. For example: Monday, 5:00 pm.
- Anything the teacher should know? (optional) — Optional. A short note for the teacher about this lesson. For example: Please go over last week’s lesson first.
- Send the request — Press Request this time. The teacher answers soon, and you get a message.
21. Refer a friend
- Your family code — Open Refer a friend. Share the link on WhatsApp, or give your friend the code to type when they sign up.
- How it works — Your friend gets 10% off their first invoice. Once they have paid it and their child has attended 2 classes, you get a credit on your next invoice — for any of your children.
22. Contact support
- Help & support — Open Help & support. Your tickets are listed; a new reply is marked. New ticket asks which child it is about.
- The office’s answer — Open a ticket to read the office’s reply and write back. The invoice or class you chose is shown beside it.
- From any screen — Tap your picture at the top: Contact support opens a new ticket from anywhere in the app.